1.38 CT Lab Diamond Heart Shaped Hoop earring

Shipping and Delivery

• We ship to select countries in Europe. Delivery timelines vary based on location.
• Please allow a minimum 10-12 business days for delivery. Shipping times may vary depending on your location and the carrier selected.
• Customer is responsible for providing accurate shipping details.
• Any customs duties or import taxes are the buyer’s responsibility. Currently, Jama Jewels BV covers these charges. However, this policy is subject to change, and customers will be informed in advance should any modifications occur.

Delivery Restrictions

At the moment, we are not delivering to the following countries:

• Georgia
• Iceland
• Moldova
• Norway
• Switzerland
• Turkey
• Ukraine
• United Kingdom
• Cyprus

We apologize for any inconvenience and appreciate your understanding.

KYC and Shipping Verification

To ensure compliance with applicable laws and to protect both parties during transactions, Jama Jewels requires customers to provide valid identification for shipping and Know Your Customer (KYC) purposes. Customers may be asked to provide one or more of the following documents:

• National ID card, passport, or driver's license for identity verification.
• Utility bill, bank statement, or residence permit for address verification.

All documents must be current and legible, and we reserve the right to refuse processing of orders if the required documents are not provided or are deemed insufficient. The customer is responsible for providing accurate and complete information.

Return Policy

At Jama Jewels Europe, we strive to ensure that you are delighted with your purchase. If, for any reason, you are not satisfied with your jewelry, we offer a return option within 7 business days of receipt.

To ensure a smooth return process, please ensure the following conditions are met:

• The jewelry must be in its original, unused condition.
• The security tag should remain intact and untampered.

Please note, items that do not meet these criteria will not be accepted for return.

We appreciate your understanding and are here to assist you with any questions or concerns.